Frequently Asked Questions
Everything you need to know about our sustainable collections and services.
Where does Kowtow ship to?
We offer worldwide shipping. Delivery times vary by region, with express options available for major international hubs.
What is your return policy?
We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Sale items are eligible for store credit only.
How do I care for my organic cotton garments?
To ensure longevity, we recommend a cold machine wash with a gentle detergent and line drying in the shade. Avoid bleach and tumble drying.
Are your materials ethically sourced?
Yes, we exclusively use 100% certified organic cotton and other sustainable fibers. Our entire supply chain is certified by Fairtrade Labelling Organisations (FLO) and SA8000.
Can I change or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately. Please contact our support team within one hour of placement to request any modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Afterpay and Klarna.